RESERVATIONS
Reservations can be made directly on our website. For the most economical rates, USE OUR RESERVATIONS PLATFORM.
This will provide you the very best pricing.
Other platforms like AirBnB, Booking.com, Expedia, etc. will be charged at a higher rate and any changes or questions regarding reservation booked on those platforms must be directed to them. All room rates are plus 16% IVA Tax and 5% Nayarit State Tax.
SECURITY DEPOSIT
All guests are required to leave a security deposit of $1000 MXN Peso per room upon check in. Upon check out, your room will be inspected for damage and/or missing items. If no irregularities are found, a full refund will be issued. No Credit Cards.
Other situations that will result in your Security Deposit being retained:
- Pool Usage after hours
- Leaving pets unattended in your room
- Playing Loud Music
DEPOSIT AND PAYMENTS
Upon confirmation, a 1 night deposit is required within 5 days of booking or 72 hours of arrival date (whichever comes first). Last minute reservations (inside 48 hours) will require full payment within 24 hours of reservation. Please look for an email if booked through us, or message from your chosen booking platform for procedures for deposit.
For reservations made in the holiday season (see below for dates), deposit amounts will be increased.
PAYMENTS FROM MEXICAN RESIDENTS
For guests who live in Mexico, you will be provided bank information to complete a deposit via bank transfer. You can also make your deposit at any OXXO location.
PAYMENTS OUTSIDE OF MEXICO
If you are outside Mexico, you can use Remitly or a Paypal invoice.
DISCOUNTS
For stays of 1 week, a 10% discount will be applied. For stays of 2-3 weeks a 20% discount will applied. For longer stays than 3 weeks, please contact us at our email address or reach out to us directly.
EXCHANGE RATES TARIFFS
all rate on all sites are in USD. Rates are based on Cash Payments, If you wish to use credit cards then add 5%
CANCELLATION POLICY
A refund will be provided on booking as long as the cancellation is outside 30 days. There is a USD $50.00 handling fee per room for all cancellations and will be deducted from refund. If cancellation inside 30 days, funds will be applied to future reservations. This includes voluntary and involuntary cancelations (i.e. acts of God ,COVID or government compliance.)
APPLIED DISCOUNTS
If you received a discount for a long term stay and departed early, your rate will be revised to the applicable rate based on arrival and departure dates to determine applicable credit.
EARLY DEPARTURE/FUTURE CREDIT
There is no refund of monies paid if you decide to or need to return early. You can use this as credit to future travel.
If you have a credit, you have 1 year to use the credit towards a reservation. After the the funds are non refundable.
No exceptions.
SMOKING
All rooms are non-smoking. You may smoke outside. Always being courteous of our non smoking guests. If
one is found smoking in a guest room, there will be a penalty of $100 USD or $2000 MXN.
OCCUPANCY
Our 2-bedroom apartment has a 6 person max occupancy. Our Patio Double has a 4 person max occupancy. Our King Ocean room have a 2 person max occupancy. Our Queen Garden and King Garden rooms have a 3 person max occupancy. The number of guests includes children. We reserve the right to upgrade the guest to a larger room or higher rate in the event of a conflict in reservations at no additional cost to the guests. We will do our best to notify the guest in advance of the need to do so.
QUIET HOURS
We observe a quiet time after 10pm on the rooftop patio as well as 8pm at the pool and in the rooms. No loud music at any time. If a guest is not complying with this policy, they are subject to removal.
POOL
1 - No lifeguard is on duty.
2 - You swim at your own risk.
3 - No children under the age of 5.
4 - Any child under the age of 17 must be accompanied by a parent.
5 - No eating or drinking in or by the pool.
6 - Absolutely no diving.
7 - No amplified music or excessive noise at any time. Be courteous of all guests.
8 - Please Shower all sand off before entering pool.
9 - Pool is for hotel guests only.
10 - No pets in the pool.
Pool Hours are:
8am-8pm
MAINTENANCE EMERGENCIES
We reserve the right to move you to another room in the event of an issue that needs urgent attention (i.e. plumbing, electrical, etc.)
PETS
Dogs considered on a case by case basis and MUST be approved prior to arrival. Dog must have all vaccines up to date and must be on a flea and tick prevention program. Dogs are NEVER be to left unattended in rooms, No exceptions. When walking your dog on property, your dog must be leashed at all times. Please make sure to pick up any dog excrement.
CHECK IN
Check in is from 3:00PM-6:00PM.
There is no early check in available. For those traveling from Jalisco, please note Chacala is -1 hour behind the Jalisco time zone. Cars and bags will not be held earlier than 3:00PM Nayarit time.
No exceptions.
CHECK OUT
Check out is from 8:00AM-11:00AM.
For those who need to depart earlier than 8AM, please text us at our WhatsApp (+52 327-103-4054) prior to checkout date. Please leave your keys on the counter and all fans, A/C, TVs are turned off and leave the door locked.
LOW SEASON
April 21 - November 19
HIGH SEASON*
November 20 - April 20
HOLIDAY SEASON
December 20 - January 5
Week before and following Easter Sunday (Semana Santa and Semana Pascua)
Reservations can be made directly on our website. For the most economical rates, USE OUR RESERVATIONS PLATFORM.
This will provide you the very best pricing.
Other platforms like AirBnB, Booking.com, Expedia, etc. will be charged at a higher rate and any changes or questions regarding reservation booked on those platforms must be directed to them. All room rates are plus 16% IVA Tax and 5% Nayarit State Tax.
SECURITY DEPOSIT
All guests are required to leave a security deposit of $1000 MXN Peso per room upon check in. Upon check out, your room will be inspected for damage and/or missing items. If no irregularities are found, a full refund will be issued. No Credit Cards.
Other situations that will result in your Security Deposit being retained:
- Pool Usage after hours
- Leaving pets unattended in your room
- Playing Loud Music
DEPOSIT AND PAYMENTS
Upon confirmation, a 1 night deposit is required within 5 days of booking or 72 hours of arrival date (whichever comes first). Last minute reservations (inside 48 hours) will require full payment within 24 hours of reservation. Please look for an email if booked through us, or message from your chosen booking platform for procedures for deposit.
For reservations made in the holiday season (see below for dates), deposit amounts will be increased.
PAYMENTS FROM MEXICAN RESIDENTS
For guests who live in Mexico, you will be provided bank information to complete a deposit via bank transfer. You can also make your deposit at any OXXO location.
PAYMENTS OUTSIDE OF MEXICO
If you are outside Mexico, you can use Remitly or a Paypal invoice.
DISCOUNTS
For stays of 1 week, a 10% discount will be applied. For stays of 2-3 weeks a 20% discount will applied. For longer stays than 3 weeks, please contact us at our email address or reach out to us directly.
EXCHANGE RATES TARIFFS
all rate on all sites are in USD. Rates are based on Cash Payments, If you wish to use credit cards then add 5%
CANCELLATION POLICY
A refund will be provided on booking as long as the cancellation is outside 30 days. There is a USD $50.00 handling fee per room for all cancellations and will be deducted from refund. If cancellation inside 30 days, funds will be applied to future reservations. This includes voluntary and involuntary cancelations (i.e. acts of God ,COVID or government compliance.)
APPLIED DISCOUNTS
If you received a discount for a long term stay and departed early, your rate will be revised to the applicable rate based on arrival and departure dates to determine applicable credit.
EARLY DEPARTURE/FUTURE CREDIT
There is no refund of monies paid if you decide to or need to return early. You can use this as credit to future travel.
If you have a credit, you have 1 year to use the credit towards a reservation. After the the funds are non refundable.
No exceptions.
SMOKING
All rooms are non-smoking. You may smoke outside. Always being courteous of our non smoking guests. If
one is found smoking in a guest room, there will be a penalty of $100 USD or $2000 MXN.
OCCUPANCY
Our 2-bedroom apartment has a 6 person max occupancy. Our Patio Double has a 4 person max occupancy. Our King Ocean room have a 2 person max occupancy. Our Queen Garden and King Garden rooms have a 3 person max occupancy. The number of guests includes children. We reserve the right to upgrade the guest to a larger room or higher rate in the event of a conflict in reservations at no additional cost to the guests. We will do our best to notify the guest in advance of the need to do so.
QUIET HOURS
We observe a quiet time after 10pm on the rooftop patio as well as 8pm at the pool and in the rooms. No loud music at any time. If a guest is not complying with this policy, they are subject to removal.
POOL
1 - No lifeguard is on duty.
2 - You swim at your own risk.
3 - No children under the age of 5.
4 - Any child under the age of 17 must be accompanied by a parent.
5 - No eating or drinking in or by the pool.
6 - Absolutely no diving.
7 - No amplified music or excessive noise at any time. Be courteous of all guests.
8 - Please Shower all sand off before entering pool.
9 - Pool is for hotel guests only.
10 - No pets in the pool.
Pool Hours are:
8am-8pm
MAINTENANCE EMERGENCIES
We reserve the right to move you to another room in the event of an issue that needs urgent attention (i.e. plumbing, electrical, etc.)
PETS
Dogs considered on a case by case basis and MUST be approved prior to arrival. Dog must have all vaccines up to date and must be on a flea and tick prevention program. Dogs are NEVER be to left unattended in rooms, No exceptions. When walking your dog on property, your dog must be leashed at all times. Please make sure to pick up any dog excrement.
CHECK IN
Check in is from 3:00PM-6:00PM.
There is no early check in available. For those traveling from Jalisco, please note Chacala is -1 hour behind the Jalisco time zone. Cars and bags will not be held earlier than 3:00PM Nayarit time.
No exceptions.
CHECK OUT
Check out is from 8:00AM-11:00AM.
For those who need to depart earlier than 8AM, please text us at our WhatsApp (+52 327-103-4054) prior to checkout date. Please leave your keys on the counter and all fans, A/C, TVs are turned off and leave the door locked.
LOW SEASON
April 21 - November 19
HIGH SEASON*
November 20 - April 20
HOLIDAY SEASON
December 20 - January 5
Week before and following Easter Sunday (Semana Santa and Semana Pascua)
